Privacy Policy

 

Effective Date: 2025-04-30
Last Updated: 2025-04-30

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Wild Serve NPC (“Wild Serve”, “we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

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1. Information we collect

 

We may collect the following types of personal information:

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• Personal identifiers: Name, email address, phone number, and any other information you voluntarily provide through:

  • Contact forms

  • Donation forms

  • Volunteer sign-up forms

  • Wildlife report submissions

• Payment information: donations made via third-party services (e.g., Payfast) are subject to those platforms' security and privacy protocols. We do not store or process card data directly. ​

• Automatically collected information: through cookies or similar technologies, we may collect:

  • IP address

  • Browser type

  • Device type

  • Site usage behaviour ​

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2. Purpose of collection

We collect and process your personal information to:

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• Respond to your inquiries

• Process and acknowledge donations

• Coordinate wildlife rescues and case management

• Manage volunteer involvement

• Improve our website and outreach

• Comply with legal obligations​​

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3. Legal basis for processing

 

We process your personal information based on:

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• Consent: when you voluntarily provide information.

• Legal Obligation: to comply with applicable laws and regulations.

• Legitimate Interest: To fulfil our mission and objectives as a conservation organisation. ​

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4. Sharing of information

We do not sell or rent your personal information. We may share limited data with:

• Service Providers: those who assist in delivering our services (e.g., website hosts, payment processors).

• Regulatory Authorities: if required by law.

• Partners: under confidentiality agreements, strictly for conservation or case response purposes. ​

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5. Cross-border data transfers

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If we transfer personal information outside South Africa, we ensure that the recipient country has adequate data protection laws or that appropriate safeguards are in place, as stipulated by POPIA.​

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6. Data security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Use of HTTPS encryption

• Secure third-party platforms

• Regular security assessments​

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7. Data retention

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We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. ​

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8. Your rights

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Under POPIA, you have the right to:

• Access: request confirmation of whether we hold personal information about you and access to such information.

• Correction: request correction or deletion of your personal information.

• Objection: object to the processing of your personal information.

• Complaint: lodge a complaint with the Information Regulator.

• To exercise these rights, contact us at:

admin@wildserve.org

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9. Cookies and tracking technologies

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We may use cookies and analytics tools (e.g., Google Analytics) to understand website usage and improve user experience. You may disable cookies via your browser settings. ​

 

10. External Links

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Our website may link to third-party sites (e.g., social media, donation platforms). We are not responsible for the privacy practices of these sites. Please review their policies before engaging. ​

 

11. Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date. ​

 

12. Contact Us

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If you have any questions about this policy or your personal data, please contact:

 

Wild Serve NPC
Email: admin@wildserve.org